Privacy Policy — Pendul.ai

Last updated: [07 October 2025]

Pendul.ai (“we”, “our”, “us”) provides an AI-powered content generation and scheduling platform that enables users (“you”) to create, schedule, and publish social media content automatically.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services (“Service”).

1. Who We Are

Pendul.ai is operated by:

Pendul.ai 
Email: hello@pendul.ai

Pendul.ai acts as:

  • A Data Controller when collecting and managing your account data;

  • A Data Processor when handling content and data from your connected social media accounts on your behalf.

2. Information We Collect

We collect and process the following types of information:

a) Account Information

When you register for Pendul.ai, we collect:

  • Name, email address, and password

  • Company name and billing details (if applicable)

  • Contact preferences

b) Payment Information

Processed securely by our payment provider (e.g., Stripe or Paddle).
We do not store your full card details.

c) Social Media Connection Data

When you connect a social account, we collect:

  • Access tokens provided by the social media API

  • Account ID, profile name, and page identifiers

  • Posting permissions (read/write only as authorised)

We never store your passwords for social media accounts.

d) Content and Usage Data

  • Text, images, and media you upload or generate

  • Scheduling times and analytics

  • Log data (browser type, IP address, device info, time zone)

e) AI-Generated Content

AI tools process your prompts and content to generate outputs. These may be temporarily stored to improve service quality.

3. How We Use Your Information

We use your personal data to:

  • Provide and operate the Pendul.ai Service;

  • Create and schedule your posts;

  • Authenticate connected social accounts;

  • Process payments and manage subscriptions;

  • Communicate with you about your account;

  • Improve and secure the platform;

  • Comply with legal obligations.

We do not sell your data to third parties.

4. Legal Basis for Processing (UK/EU GDPR)

We process your data based on:

  • Contract – to provide you with the Pendul.ai Service;

  • Consent – for optional features like marketing emails;

  • Legitimate Interests – for analytics and improving services;

  • Legal Obligations – for tax or compliance purposes.

5. How We Share Your Information

We share limited data with:

  • Cloud providers (e.g., AWS, Google Cloud)

  • Payment processors (e.g., Stripe, Paddle)

  • Email and communication tools (e.g., SendGrid)

  • Analytics and support tools (e.g., Sentry, Intercom)

Each third-party provider is bound by confidentiality and GDPR-compliant data processing agreements.

6. International Data Transfers

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards, such as:

  • Standard Contractual Clauses (SCCs); or

  • Transfers to countries with an adequacy decision by the UK/EU.

7. Data Retention

We keep your personal data for as long as necessary to:

  • Maintain your account;

  • Fulfil legal and accounting obligations; or

  • Resolve disputes.

You may request deletion at any time (see Section 10).

8. Security

We apply industry-standard security measures, including:

  • Encryption (HTTPS/TLS)

  • Access control and MFA for admins

  • Encrypted storage for API tokens and sensitive data

While we strive to protect your data, no system is 100% secure.

9. Your Rights (UK/EU Residents)

You have the right to:

  • Access your data;

  • Request correction or deletion;

  • Restrict or object to processing;

  • Data portability; and

  • Withdraw consent at any time.

To exercise your rights, contact privacy@pendul.ai.
We will respond within 30 days.

10. Your Choices

You can:

  • Update account info in your dashboard;

  • Disconnect any social media account;

  • Unsubscribe from emails via the link in each message;

  • Request account deletion at any time.

11. Cookies

We use cookies for:

  • Login sessions

  • Analytics (e.g., Google Analytics, Plausible)

  • Preferences and performance

You can control cookies through your browser settings.

12. Children’s Privacy

Pendul.ai is not intended for children under 18.
We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
If changes are significant, we’ll notify you via email or dashboard notice.

14. Contact Us

Questions or requests regarding this policy should be sent to:
📧 hello@pendul.ai
🌐 https://pendul.ai